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LindeGO remote service

Anytime, anywhere support for your plant

Linde worker with augmented reality glasses is using them on site.

Immediate support via an online live session!

When industrial processes at a large plant come to a halt, solving the problem can stretch the expertise of in-house technicians. When that happens, you need immediate, expert support – ideally from the contractor who built your plant and knows it inside out. If your plant is in a remote location, however, it can take days for the right specialists to get to you. All of which means undesirable delays and loss of earnings. 

Not with LINDE PLANTSERV™! You can rely on us to get to you in a matter of seconds – thanks to the latest digital technologies. 

With our LindeGO smart glasses or smart app, you can immediately establish a live audio-visual link to one of our experts, who can then see your plant live from your perspective, and can talk you through the problem. Your on-site technician can immediately follow the information and instructions over the live audio-visual connection. 

Ruggedised solution

This ruggedised package is the ideal solution for complex or technically detailed discussions as augmented reality means our team can talk you through the problem in real time. The processor in the backpack ensures a stable Internet connection. Enhanced bandwidth gives you the same connectivity quality as you would enjoy during an office-based videoconference.

  • Ideal for harsh conditions and noisy environments
  • Supports hands-free operation
  • All-inclusive backpack with helmet, integrated smart glasses and microphone
  • PC-like platform with integrated, high-bandwidth videoconferencing application
  • Single-click dial-in to Munich/Pullach remote support room
  • Image pre-processing for excellent image quality
  • Any number of participants can join the conference
LindeGO equipment
LindeGO equipment worn by a dummie, front view

Lightweight solution

The lightweight, ultra-compact solution is ideal if you need mobility around the plant or ease of access to confined spaces. So, for instance, an industrial climber can use it to quickly navigate coldboxes. It enables the remote team to get an instant visual on the source of the problem – whether that be a ruptured pipe or a faulty valve.

  • Smart glasses with monocular display and an integrated software application to establish a conference
  • Any number of participants can be added to the conference
  • The smart glasses can be attached to the helmet for hands-free operation

Mobile app

Our LindeGO remote service is also available as an easy-to-use app that you can download to your smartphone from the App Store. You need to log in to our remote centre to set up a LindeGO conference.

  • Runs on all standard smartphones
  • Updated automatically
  • Allows you to work in hands-free mode
LindeGo smartphone composing. Landscape format. Used icon ID: 114405.

The help you need – the way you need it

With LINDE PLANTSERV™, you can look forward to:

  • Fast track return to full operational reliability
  • Instant access to the bundled experience of Linde’s entire remote support team
  • No delays or unnecessary expenses for travel
  • Our experts see your plant “through the eyes” of your technicians
  • Fast, precise and easy-to-follow instructions
Hydrogen and CO2 PSA Unit, air separation unit (ASU), Leuna Germany, Customer: Linde engineering, Start-up 1993
Photoshoot: March 2018, Picture taken by Aydin Büyüktas

Let our virtual experts get inside your plant